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Important Information

  • Specific programs and their estimated lengths are subject to change without notice, depending on the needs of the performers.
  • In order to ensure a safe and age-appropriate performance experience, please check the age restrictions foreach performance before making a reservation. For performances with age restrictions, please bring documentary proof of age, such as a medical insurance card, passport and/or resident registration card. If the age of a guest cannot be confirmed, the guest may be prohibited from entering the venue. Cancellations, refunds, and ticket exchanges will not be available in these cases.
  • Tickets that have already been issued and lost, including those lost in the mail, cannot be reissued. Please note that guests will not be admitted without a ticket.
  • In order to ensure a pleasant experience for everyone, guest entry will be restricted once the performance has begun. Any guest who enters after the designated time, will be guided to a seat designated especially for late entries, rather than to his/her assigned seat. Guests who leave during the performance will not be permitted to re-enter. Late entries may only move to their assigned seats at intermission. Please arrive well before the start of the performance in order to ensure a comfortable and pleasant experience for all.
  • Photos and video and sound recording are strictly prohibited throughout the entire performance, including during curtain calls. We ask for your active and voluntary cooperation regarding this matter.
  • All food and drink items, except for water in a closed bottle or container with a lid, are prohibited. (Drinks such as barley tea, green tea, coffee, and sparkling water are also prohibited.)
  • Please note that it is each guest’s responsibility to understand all ticket reservation and audience regulations, and that failing to understand and comply with the regulations may result in ticket cancellation or entry refusal without the possibility of a refund.